Shipping & Returns Policy
1.1 To ensure correct supply orders must be placed in writing either through our website or by email to firstname.lastname@example.org
Please include the correct design and colour references, print-base and delivery information (to street addresses only) to avoid delays in processing your order.
1.2 Our minimum order for fabric is 1.0 linear metre or yard, and thereafter we accept orders in 0.1 metre or yard increments.
1.3 We do notcross reference pattern or colour numbers and names unless specifically asked to do so on your order. We will assume numeric references are correct.
1.4 We will send you an order confirmation after receiving your order. Please check this is correct and contact us if you have not received acknowledgement of your order by the end of the next day after your order has been placed, or if our confirmation advice is incomplete or incorrect.
2.1 Payment is due when your order is placed
2.2 Payments may be made by placing your order through our website, by telephone or via email using a credit card (Visa or Mastercard). Payments can also be made by EFT.
3. Alteration or Cancellation
3.1 Alterations to orders or order cancellations must be advised in writing via email within 24 hours.
3.2 Alterations and cancellations will not be recognized without our emailed acceptance. Please contact us if you have not received our written acceptance within 24 hours of advising us of cancellation or alteration.
3.3 As we print to order we cannot accept alterations or cancellations after your order has been entered into production.
4. Custom Orders
4.1 Where customers require a custom design service, the copyright of any images or designs provided must be identified. Copyrighted designs or images will be used for guidance only unless written permission for reproduction has been obtained from the copyright holder.
4.2 Precise colour matching to colour references supplied by customers is not always possible, and commercial tolerances should be allowed for. Occasionally a shade will not be possible to matchdue the inherent limitations of CMYK ink sets.
5. Delivery and Handling Charges
5.1 Delivery charges are added to your order
5.2 We reserve the right to change these charges without notice. 6. Additional Charges
6.1 For delivery to countries other than Australia your order may be subject to the customs fees, import duties and taxes of that country. These charges are the recipient's responsibility.
6.2. Acceptance of Delivery
Please ensure deliveries are inspected for obvious transit damage. Claims for damage in transit must be supported by your conditional acceptance on the delivery docket from the courier noting the damage that has occurred.
6.3 Where deliveries are made to third parties, it is your responsibility to check that the order is supplied to your satisfaction. We cannot accept claims for making, installation or replacement charges where correct supply has not been verified before being made up into finished orders. We strongly advise that a sample is sent to you from your third party for verification when orders are received.
6.4 As we print to order, unfortunately, we are not able to accept the return of fabric we have supplied correctly as specified in the customer order.
7. General Information and Commercial Tolerances
IIt is widely accepted in the textile industry that due to the inherently variable characteristics of both man-made and natural fibres, that inconsistencies in weave, colour and dimensions both within and between production batches of woven and printed textiles are unavoidable. These accepted inconsistencies are generally minor in nature and include:
• Colour variation from sample
• Shading variations within and between production batches
• Bowing and skewing of horizontal weave
• Off square print to grain of fabric
• Weave irregularities including minor slubs and yarn width variations
• Variations in repeat and width dimensions
• Residual shrinkage
7.1 Colour matching to samples will be within normal commercial tolerances, however an exact match to sample is not guaranteed.
7.2 As we print to order, there will likely be some colour variation between different batches. For this reason we recommend you order all your fabric requirements for a single job at the same time.
7.3 For larger orders, it can be difficult to supply long lengths of fabrics without a weave/print flaw, and orders are often supplied in two or more lengths, additional fabric is supplied to compensate. For drapery orders particularly we ask for fabric "cuts" to ensure you have the minimum lengths of unflawed fabric needed to make up your furnishing item.
7.4 In fabrics with a horizontal pattern, allow a tolerance of up to 3cm for bowing and skewing.
8.1 We do not acct returns on custom orders unless the goods are faulty.
8.2 For stocked product returns are accepted - please contact us if you would like to return a products that has not be custom printed or made or if the goods are faulty and we will provide a refund.